Question 1

28 Days Free Returns

Accepted Answer

If for any reason you are not entirely satisfied with your purchase at GANNI.com, you have the possibility to items in their original selling condition (unworn, undamaged, unwashed). We offer a simple 3 step returns process, free of charge.

Question 2

How to return

Accepted Answer

Carefully pack the item(s) you wish to return. All items must be in their original selling condition when received back at the warehouse. Place the pre-paid UPS or FedEx label (Based on the shipping method chosen) on the parcel on top of the original address label.Drop off the parcel at any UPS or FedEx (Please return based on the shipping method chosen) drop-off location of your convenience.

Question 3

Refund

Accepted Answer

When your return has been received by our warehouse you will be notified by email. We will do our best to process your refund as quick as possible, but it may take up to 14 business days from receipt. The refund will be issued to the original payment method and in the same currency. Please note the exact timing will depend on the bank or credit card issuer.

Question 4

QUESTIONS?

Accepted Answer

If you have any questions or concerns, please feel free to reach out to us. You may use our Contact Form or call +1 (855) 290-0209. Customer Service opening hours: Monday to Friday 10AM to 5PM (EST)