Question 1

DO YOU PRICE MATCH YOUR SALES PRICES ON GANNI.COM?

Accepted Answer

Unfortunately, it's very difficult to avoid changes in pricing during sale periods. Please note, we do not price match from our previous markdowns.

Question 2

CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?

Accepted Answer

Yes, it is possible to check out as a guest. However, if you do decide to create an account, you get the opportunity to save shipping and billing addresses in the address book, you will be able to view your order history and you can find tracking numbers for current orders.

Question 3

CAN I CHANGE OR CANCEL MY ORDER, ONCE IT HAS BEEN CONFIRMED?

Accepted Answer

Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. You can choose to not receive the shipment, which will then be returned to us, or you may use our free return service.

Question 4

WHEN WILL MY ORDER BE SHIPPED?

Accepted Answer

We aim at shipping all orders that are confirmed before 1PM (EST) on the same day. Orders placed after that will be shipped on the following business day. See more on delivery and lead times here.

Question 5

WHEN AND HOW CAN I USE MY TRACKING NUMBER?

Accepted Answer

As soon as your order is dispatched you will receive a shipping confirmation with a tracking link. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive it in the shipping confirmation. If you have an account, you can also log in and find the tracking number under Orders.

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