Returns
How To Return
1. Pack the item(s) you wish to return. All items must be in their original condition for you to receive a full refund.
2. Fill out the return reason on the return note to let us know why you wish to return your purchase and enclose the document with the parcel.
3. Place the pre-paid return label on the parcel on top of the original address label, and seal the bag using the unused sticker at the end of the bag. Please note that the label is only valid for 30 days from the ship-out date.
4. Drop off the parcel at any drop-off location of your convenience (please return based on the shipping method chosen).
It may take up to 7 business days from the arrival at the warehouse before your return is processed and some additional business days for your refund to be visible on your account.
Please ensure that the items are in their original selling condition. Note that returns without intact tags or those received after 14 days from the received date of the package will not be accepted.
Returning Products
If you are not fully satisfied with your purchase at GANNI.com you are welcome to return the item to us. It's easy and free for you to return to either the store or send your purchase back to the warehouse. You have a 14-day right of withdrawal and it runs from the day the order is received by either you or another person who is at the address.
Please note, if you have chosen delivery to a Parcel Shop, the cancellation period starts on the day the order is delivered to the parcel shop. If you have chosen delivery to the store, the cancellation period starts on the day you pick up the order in the store. Unfortunately, it's not possible to exchange for another item online, so if you want to order a new style, you must return your purchased style and place a new order.
Refund
We will do our best to process your refund as quickly as possible, but it may take up to
7 business days for your return to be processed from receipt and some additional business days for your refund to be visible on your account. The refund will be issued to the original payment method and in the same currency. Please note the exact timing will depend on the bank or credit card issuer.
Exchange in Store
We don't currently offer exchanges on our online shop. However, if you're in the US, you can exchange items purchased at www.GANNI.com in any of our US GANNI stores.
If you want to return an item in one of our US GANNI stores, please remember to bring your receipt or order confirmation. For store addresses and opening hours, visit the Store Locator on our website at www.GANNI.com.
Final Sale
Final sale is not eligible for return or exchange.