Returns
How To Return
1. Log into our return portal with your order number and email address by clicking here.
2. Select the items you wish to return and choose a reason why you are returning. Please be aware that a refund will only be processed for the items registered in the return portal. In the return portal, you can choose to either print a return label or receive a QR code by email, which can be printed at the delivery point.
3. When returning your order, you can reuse the original GANNI packaging that your order came in.
4. Drop your package off at your nearest drop-off point. Please remember to ask for a receipt with tracking no. when handing in your return. This is your insurance should your package go missing.
Please ensure that the items are in their original selling condition. Note that returns without intact tags or those received after 14 days from the received date of the package will not be accepted.
Returning Products
If for any reason you are not entirely satisfied with your purchase at www.ganni.com, you have the possibility of returning the products to our webshop. We would like you to have a pleasant experience shopping with us, and this is why we offer a return service, which is both convenient for you and free of charge. You have 14 days to return your order, beginning from the day you (or another person assigned by you) received it. Please note that if you selected a ParcelShop for the delivery of your order, the withdrawal period starts the day it was delivered to this pick-up point.
Please note that you will always have a legal right to cancel and return your order within 14 days after picking up your order from the ParcelShop, for any reason and without a justification. See more under ‘Right of Withdrawal (Only Applicable To Consumers)’ in our Terms and Conditions.
GANNI will bear the costs in connection with the return of the goods if all goods are returned together and only by using the prepaid return label, which you have the option of printing in our return portal. You can expect to receive a full refund within 14 days, by the same means of payment that was used for the original transaction. As we, unfortunately, do not offer exchanges on our webshop, you must place a new order via www.ganni.com if you want a different style. Follow the ‘HOW TO RETURN’ section to send your order back to our webshop.
Refund
Once we receive your return, we will inspect the items to confirm they meet our return conditions. If approved, the refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
You’ll receive a confirmation email once the refund has been authorized. Depending on your payment provider, the funds should appear in your account within 30 days from the date of the refund.
If you haven’t received your refund after 30 days, please don’t hesitate to contact us at customerservice@ganni.com for further assistance.