Terms & Conditions
www.GANNI.com (in the following also named the "Website") is provided by GANNI A/S with the registered address:
1069 Copenhagen K
CVR No. 21664731
If you experience any problems with the website or your order placed on the website, please contact Customer Service.
Please read the following Terms & Conditions carefully before placing an order on our Website, as these will apply when you make a purchase from the Website. Completing an order on our Website and acceptance of our Terms & Conditions mean that you have concluded an agreement with GANNI for the delivery of your purchase (hereinafter referred to as the "Agreement"). If you do not agree to these Terms & Conditions, you will not be able to buy goods from the Website.
You have the right to withdraw from the Agreement without justification within 14 days after the day on which you or any third parties that you have specified (except the transporter) took physical possession of the goods. Read more under “Right of Withdrawal”. Furthermore, your purchase is covered by the Danish Sale of Goods Act (Købeloven), which means that you have certain legal guarantees for the state and quality, etc. of the items you have purchased. For further information, please read "Defective Goods and Incorrect Items”.
GANNI’s Terms & Conditions may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity, or changes to relevant legislation and regulations), so we, therefore, ask you to accept our Terms and Conditions each time you are making a purchase from the Website. You will not be given notification of any such changes. The Terms & Conditions that were applicable and that you accepted when you made your purchase will be the Terms & Conditions that apply to your order.
Any reference to “you” or “your” means you in your capacity as a user of the Website and any reference to “we”, “us” or “our” means GANNI.
Contracts can only be concluded on the website. We do not process orders made in emails, letters, or faxes.
The website is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us (see Payment Options below).
We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the website.
Your payment details are incorrect or cannot be verified.
Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
There is an inadvertent error on the website, such as a payment error or the like.
We have reason to believe that you are under the age of 18.
If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you make a purchase on the website.
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or removing goods from your shopping basket. When you click “Complete payment” and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal". Please contact our Customer Service if you made a mistake while placing your order - they are ready to help you. You will receive an email confirming your order. After the conclusion of the Contract, the provisions on withdrawal apply. Please see the “Right of Withdrawal” section below.
LANGUAGE OF THE CONTRACT
The language of the contract is English.
ACCESS TO THE CONTRACT
You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions via email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the website subsequently. Please read more under "Order tracking and view history".
MEASURES AGAINST FRAUD
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
You have the right to withdraw from this Contract without giving any reason within 14 days after delivery. The withdrawal period will expire 14 days after the date on which 1) you or a third party other than the carrier and indicated by you acquires physical possession of the goods or 2) it was delivered to a carrier pick-up point selected by you at the time of ordering.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which 1) you or a third party other than the carrier and indicated by you acquires physical possession of the last good or 2) the last good was delivered to a carrier pick-up point selected by you at the time of ordering.
In case of a contract relating to the delivery of an order consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which 1) you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece or 2) the last lot or piece was delivered to a carrier pick-up point selected by you at the time of ordering.
To exercise the right of withdrawal, you must inform GANNI, that you would like to make use of your right of withdrawal by an unequivocal statement (e.g. a letter sent by post, fax, or email). You may use the return guide and prepaid return label included in your parcel. The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired. Read more about returns here.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from your Contract with GANNI.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
GANNI bears the costs of returning the goods. If you wish to make use of this service, please use the attached prepaid return label. Please gather the products you wish to return in one package with this label attached.
If you wish to return several products from the same order within the 14-day period you will have to cover the costs of this yourself. You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
We accept the following means of payment:
- Visa Electron
- American Express (offered to customers in Denmark)
- MobilePay (offered to customers in Denmark)
- Ideal (offered to customers in the Netherlands)
- Klarna Pay Later
- Klarna Pay In 3 - Offered to customers in the UK
- Klarna Pay In 4 - Offered to customers in the US
- KakaoPay - Offered to customers in South Korea
CVV (CREDIT CARD VERIFICATION NUMBER)
If you pay by credit card, you will be asked to enter the card's security code. You can find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
GANNI is PCI-certified (Payment Card Industry). This comprehensive program enhances the data security of payment solutions. PCI authorization is obtained after a certified it-auditor has controlled and approved the internal as well as the external security based on a comprehensive checklist. The checklist includes more than 200 points and touches upon all aspects of it-security based on the following main areas:
- General network security
- Protection of contact information
- System security and access control
- Continuous monitoring and test of network
- Continuous monitoring and test of network
Your payment will be charged to the means of payment you have selected when your goods leave our warehouse for delivery.
Your payment will be charged to the means of payment you have selected when your goods leave our warehouse for delivery.
All prices quoted on the Website for products, delivery and other costs include taxes, VAT, etc. Costs relating to delivery, freight and postage may vary for each order. Delivery costs will be indicated on a separate line in your shopping cart and on the billing page, as part of the total amount of payment.
- Danish Kroner (DKK)
- Swedish Krona (SEK)
- Norwegian Kroner (NOK)
- Euro (EUR)
- British Pounds Sterling (GBP)
- US Dollars (USD)
- Canadian Dollars (CAD)
- United Arab Emirates Dirham (AED)
- Australian Dollars (AUD)
- Swiss Franc (CHF)
- South Korean Won (KRW)
We deliver to:
- Czech Republic
- Denmark (excl. Faroe Islands and Greenland)
- Finland (excl. Åland Islands)
- France (excl. Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands,and New Caledonia)
- Germany (excl. Island Helgoland, and area of Busingen)
- Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
- Netherlands (excl. Aruba and the territories of the (Dutch) Antilles
- Norway (excl. Svalbard)
- South Korea
- Spain (excl. Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla)
- United Arab Emirates
- United Kingdom (excl. Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar)
Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses, hence, not to PO boxes. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used. The goods must be signed upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend or receptionist) may sign for the receipt with a binding effect on you.
Our carrier will make one delivery attempt. The carrier will leave a receipt, which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbor, if you have given your consent to this and if the circumstances allow it. Please note that the risk of loss or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Defective Goods and Incorrect Items".
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
If your goods are non-conforming or we have delivered incorrect goods, please contact our Customer Service. If you notice non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.
When contacting Customer Service you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods, etc. You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course, the delivery costs once we have received the goods.
GANNI reserves the right to reject complaints on products, which have not been handled correctly and according to instructions. Especially styles with sewn-on parts such as sequins, beads, studs and buttons should be treated with care, which also includes knit- and silk items. This information is displayed on the hangtag of the garment at the time of purchase and on the care label. If you have any questions in this regard, please do not hesitate to contact us.
All contents included on www.ganni.com, such as but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of GANNI A/S or our suppliers. The contents are protected by Danish and international copyright laws. GANNI A/S or our content suppliers own the copyright to the abovementioned.
The contents of the website may only be copied for your own private use. Any other use of the information and material on the website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not - besides your own private use - copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the website without the explicit consent from GANNI A/S or our suppliers.
Brand names, product names, logos and titles that appear on the website are trademarks or trade names and are property of GANNI A/S or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited unless it is for your own private use.
UPDATING THE WEBSITE
We do our best to update the website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices of goods are incorrect.
We are not responsible for delays or failure to meet our obligations in relation to the Terms & Conditions if the delay or the non-compliance is due to events beyond our control.
THE COMPLETENESS OF THE CONTRACT
These Terms and Conditions constitute the complete terms of the contract between you, who complete the order on the website, and GANNI.
If one or more of the provisions in the Terms & Conditions are declared fully or partially invalid, the remaining provisions still apply.
GANNI is entitled to assign our rights and obligations under the Contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. GANNI will notify you of such possible assignments. By accepting these Terms & Conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
RIGHT TO COMPLAIN
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone or email.
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via their website.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using this online form.
In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board via this online form.
CHOICE OF LAW AND JURISDICTION
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute, which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer, you may bring proceedings against us in the courts for the place where you are domiciled.
The additional cost of using Repack will be added to your basket. Please note that the delivery cost for Repack will not be refunded as this is a supplementary delivery cost. The same applies in case you chose to return or exercise your right to withdraw.
At GANNI, we take pride in being a design-driven brand that delivers creativity and designer products. We do our very best to handle that responsibility with caution. Creating trends is part of our business model and our design team goes to great lengths to create products that have an original expression and strong GANNI DNA. We also strive to celebrate and nurture young design talents by engaging in collaborations and value the cross-pollination that comes from the process.
Our intellectual property is the most important foundation of our company, and so we understand the needs of other companies to protect theirs too. We feel fortunate to be able to say that there have been very few cases against us over the years where third parties have claimed infringement of intellectual property rights. We produce several hundred designs annually - all of which are created with inspiration from the society around us, absorbing impulses that our fellow designers in the industry are also exposed to too. That’s one of the many beauties of fashion; it’s a reflection of the times we live in. Inevitably that’s part of how trends are made.
We are not trying to make any excuses here, only add a bit of context and transparency to how we work. If for some reason you as a designer or brand feel that we have created a product with profound similarities to yours, please get in touch. We really respect and value an open conversation and would like to hear from you. You can reach out to us at firstname.lastname@example.org, whenever.
Pre-ordering allows you to place an order for products that are not yet in stock or available for purchase. By pre-ordering, you can secure your purchase and be among the first to receive the item once it becomes available. Please note that pre-ordering does not mean the item will be shipped immediately. We advise you to check the estimated shipping dates provided on the product page or contact our customer service team here for further information. Please find general information about pre-order below:
- Your payment will be captured on the day the item is shipped.
- A pre-order item cannot be purchased together with an item in stock.
- It’s not possible to buy pre-order items in stores.
- You will receive a confirmation email when the order is shipped from the warehouse, and the payment will be captured.
- You will receive an email if your pre-order products are delayed.
- A pre-order can only be purchased with a credit card and/or gift card.
- Cancellation: You can cancel your pre-order by contacting our customer service team here.
- Return: Once you have received your pre-order, you can return the items just like a normal order. Read more about returns here.