Good news! As of June 26th, all our U.S stores; GANNI Miami Design District, GANNI Melrose and GANNI DTLA and GANNI Mercer NYC are now open
We’ve missed you and can’t wait to see you again.
See more details on the health and safety measures we are taking in store
GANNI.COM - Updated 8th June 2020
We're still shipping as usual, however, we are currently unable to process any returns at our US warehouse
Our Customer Service Team is doing their utmost to manually process your refunds, but unfortunately, there will be delays.
We're here to help email@example.com.
Our GANNI.COM delivery partners are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.
We are taking strict and all necessary precautions to ensure warehouse and delivery staff are protected and kept safe when fulfilling your GANNI.com orders. A reduced amount of people are working at the same time to provide safe working conditions for the team. Locations are being isolated from each other and distance markings have been made in the warehouse to ensure staff remember to keep the distance.
ONLINE / GANNI.COM - Updated 31 July 2020
Our warehouse is back to processing returns as normal
Response times are longer than usual and there may be a longer wait for your refund, but we are taking the necessary steps to process your enquiries and returns sooner. Please do not hesitate to reach out, we're here to help!
We’ve temporarily extended our store returns and exchange policy during these uncertain times.
Once our stores open up again, all in-store purchases made from 1st of March 2020 will be eligible to return. You will have 14 days from the date of stores reopening to either return or exchange your purchase.
Product can only be returned if product tags remain intact and the garment is unworn and you will need to show a receipt in order to return or exchange the product.
If you have any questions about this, please email firstname.lastname@example.org
The last months have been a challenging time for everyone. We wanted to let you know we’ve been thinking of you.
As always, our number one priority is to look after our employees and customers. We’ve been closely following the development of COVID-19 from the beginning and assessing each day as the situation changes.
Our HQ team in Copenhagen are now back in their office and are social distancing, We are also keeping a log of all external visitors.
Our London and New York office teams are still working from home, but hope to head back into their offices soon.
Retail employees are now back in reopened stores. We are reducing store opening hours and capacity in store - please be aware if you come to visit our stores, you may be asked to wait outside.
We are also working closely with our partners to ensure warehouse and delivery staff are kept safe, and necessary precautions are taken when fulfilling your GANNI.com orders.
Due to COVID-19 our customer service team have been working at reduced capacity and are experiencing a high volume of requests, which unfortunately has resulted in unacceptably long response times. We understand it’s not good enough, but we are taking all the necessary steps to reduce the response time as quick as possible.
Please bear with us, we will get back to you asap. Thank you for your patience.
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