COVID-19 INFO

WE'RE IN THIS TOGETHER

From all of us at GANNI we hope you’re staying safe and keeping good vibes and positive energy in these uncertain times. Our #1 priority is the wellbeing of our teams and community. We’re continuing to carefully monitor daily developments of the COVID-19 situation worldwide. Things are changing quickly - but we’re closely following the advice from WHO and local authorities.

WE’RE SORRY IT’S TAKING SO LONG TO GET BACK TO YOU

Our Customer Services team is totally snowed under right now with the high volume of requests coming through. We are doing our best and taking the necessary actions to reduce our response time. We thank you for bearing with us and please know that our customer service team is still here for you!

Love
Team GANNI
CUSTOMER SERVICE

Due to COVID-19 our customer service team have been working at reduced capacity and are experiencing a high volume of requests, which unfortunately has resulted in unacceptably long response times. We understand it’s not good enough, but we are taking all the necessary steps to reduce the response time as quick as possible.

Please bear with us, we will get back to you asap. Thank you for your patience.

Are you waiting for a return label or return update?

Due to increased response times and in some cases courier delays you may have to wait longer for your return label and refund, but don’t worry we’re extending the return window and processing refunds as quick as we can.



Visit our FAQs >

OUR DELIVERIES

GANNI.COM

We’re still open 24/7 - and currently operating as normal

We’re shipping as usual to 32 countries- just note that some deliveries may take longer than usual

Your best option is to choose a home delivery service as opposed to collections. Some countries have limited delivery services available. Read more about this below.

Our GANNI.COM delivery partners are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.

We are taking strict and all necessary precautions to ensure warehouse and delivery staff are protected and kept safe when fulfilling your GANNI.com orders. A reduced amount of people are working at the same time to provide safe working conditions for the team. Locations are being isolated from each other and distance markings have been made in the warehouse to ensure staff remember to keep the distance.

More Details

RETURNS & EXCHANGES

ONLINE / GANNI.COM

Returns can be done as usual within 14 days of purchase for European orders / within 30 days of purchase for orders from the United States. If you are unable to visit a drop-off point, please contact our Customer Service team.

Are you waiting for a return label or return update?

Due to increased response times and in some cases courier delays you may have to wait longer for your return label and refund, but don’t worry we’re extending the return window and increasing customer service staff to get through your requests quicker.

There is no evidence that COVID-19 can be transmitted via fabric/clothing (WHO), nevertheless, all returned products will be carefully checked and treated before added back into inventory as per our standard procedures.

IN-STORE

We’ve temporarily extended our store returns and exchange policy during these uncertain times.

Once our stores open up again, all in-store purchases made from 1st of March 2020 will be eligible to return. You will have 14 days from the date of stores reopening to either return or exchange your purchase.

Product can only be returned if product tags remain intact and the garment is unworn and you will need to show a receipt in order to return or exchange the product.

If you have any questions about this, please email customerservice@ganni.com