As of March 17th, we took the tough but necessary decision to temporarily close all our GANNI stores globally
We hope to reopen as soon as it is deemed safe. We will keep you updated here when we are able to reopen the stores.
We are doing everything we can to compensate and support our employees during the closures.
We’re still open 24/7 - and currently operating as normal
We’re shipping as usual to 32 countries- just note that some deliveries may take longer than usual
Your best option is to choose a home delivery service as opposed to collections. Some countries have limited delivery services available.
Our GANNI.COM delivery partners are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.
We are taking strict and all necessary precautions to ensure warehouse and delivery staff are protected and kept safe when fulfilling your GANNI.com orders. A reduced amount of people are working at the same time to provide safe working conditions for the team. Locations are being isolated from each other and distance markings have been made in the warehouse to ensure staff remember to keep the distance.
Our HQ teams are now working from home where possible and we continue to follow recommendations as set out by WHO and local authorities.
Retail employees have been sent home and we are doing everything we can to compensate and support them during the global store closures.
We are also working closely with our partners to ensure warehouse and delivery staff are kept safe, and necessary precautions are taken when fulfilling your GANNI.com orders.
Please contact our customer care team for any queries you have surrounding orders, they will gladly support you from their new home offices :)
Email any questions you have to email@example.com
Our HQ team and Customer Service team are here for you now more than ever, drop us a DM @ganni if you want to talk.
We will miss the IRL moments but in the meantime, please stay connected with us @ganni and be part of the conversation #GANNIGirls.
We'll be getting to know each other a lot better in the coming weeks and we may be in touch more often.
Let us know how you’re feeling, DM us and tell us what you want to hear from us right now.
Share your WFH looks with us using #GANNIWFH and we will repost
Or enter our creative challenge Home Is Where The Heart Is for a chance to win a €1500 gift card
Send virtual good vibes with a GANNI e-gift card
We know that fashion might not be your top of your priority list right now
But we hope we can continue to keep making #GANNIgirls feel good whatever way we can
Shop now, save for later or share the love with friends or for yourself.
ONLINE / GANNI.COM
Returns can be done as usual within 14 days of purchase for European orders / within 30 days of purchase for orders from the United States. If you are unable to visit a drop-off point, please contact our Customer Service team to arrange a collection service. Fees may apply.
There is no evidence that COVID-19 can be transmitted via fabric/clothing (WHO), nevertheless, all returned products will be carefully checked and treated before added back into inventory as per our standard procedures.
We’ve temporarily extended our store returns and exchange policy during these uncertain times.
Once our stores open up again, all in-store purchases made from 1st of March 2020 will be eligible to return. You will have 14 days from the date of stores reopening to either return or exchange your purchase.
Product can only be returned if product tags remain intact and the garment is unworn and you will need to show a receipt in order to return or exchange the product.
If you have any questions about this, please email firstname.lastname@example.org