Privacy Policy

The Website is created and owned by:

GANNI A/S

Bremerholm 4

1069 Copenhagen K

Denmark

Danish Business Registration no. (CVR): 21664731

Contact Us

Email: legal@ganni.dk

WHAT INFORMATION DO WE COLLECT AND WHEN?

GANNI collects information about you when you actively submit information on www.GANNI.com, receive updates from GANN, place an order, participate in competitions, and/or participate in other activities on the Website. The personal information that you provide and that we collect can include, for example, your name, your email address, your private address, your phone number, and similar identification data, information about online purchases, and other purchase-related information such as any information that you provide when you are in contact with our customer service. Further, we collect information relating to your navigation on the Website, which includes information on your IP address, internet browser, cookie identifiers, and information on which sub-pages you visit and the amount of time that you spend on the Website.

We collect your personal information in one (1) or more of the following cases:

• When you make an online purchase on the Website
• When you subscribe to receive updates from GANNI
• When you create a customer account on the Website
• When you take part in one of GANNI's competitions

When submitting information, you will always be informed whether the input is voluntary or a requirement for the implementation of the desired action, such as completing a transaction on the Website. Even if you use your e-mail address in more than one of the above cases, your details will be only collected and registered in a single location. This allows us to reuse your information when you make a purchase with us, while at the same time ensuring that you do not receive the same marketing material from GANNI more than once.

WHY DO WE COLLECT YOUR PERSONAL INFORMATION AND HOW DO WE USE IT?

Personal information may be collected, stored, and used on the Website for the following purposes:

1) Using the Website

2) Fulfilment of an order

3) Non-marketing communication

4) Marketing communication

5) Management of GANNI account

6) Summary of purchase history

7) Participation in competitions or other events or initiatives

8) Transmission of other marketing materials, including invitations to events and the allocation of value codes

9) The collection and evaluation of consumer reviews

10) Statistics and analysis of traffic on the Website

11) Other marketing measures, including email reminders of products left in your shopping bag

We would like to point out that the use of your personal information for the purpose of sending marketing material will

only take place if you have previously submitted your explicit consent unless applicable laws provide for the possibility to contact you without having your consent first.

GANNI maintains statistics about the usage of the Website, i.e., areas of the Website our users visit and what products are users’ favourites. These data do not contain personal information. The collected data gives us knowledge about how users use the Website and is also used to improve our Website. We cannot see which websites you visited before going to the Website, or which websites you visit when you leave our site. We do not sell or in any other way disclose information about our users’ use and navigation of our Website and we neither sell nor distribute information about your purchases to a third party.

Details concerning purposes of collecting, storing and using your personal information by GANNI have been described below.

1) Using the Website

We will use your personal information such as IP address or technical information about the device that you’re using when connecting with our Website so that you could access www.GANNI.com.

2) Fulfilment of an order

We will use your personal information to provide you with the purchased products. This includes contacting you in regard to your order, processing your order and delivering it to address of your choice. We need to do this in order to fulfil our contractual obligation when you purchased a product from us.

3) Non-marketing communication

We may contact you even if you opted-out for the marketing communication if it is necessary for the performance of our contract or if it is required by law. Such communication may be important for the safety of your personal information. 

Non-marketing communication can include for example emails verifying your identity when you create an account on our Website or notifications about the status of your order or any other information that you requested from us, for instance concerning availability of the products that you were interested in.

4) Marketing communication

If you opted in to receive marketing communication from us, we may send you e-mails or text messages. Sometimes we may personalise our communication based on your recent activity on our website or your previous purchases from our online store. It is because we want to send you information that is relevant for you and provide you with tailored marketing content.

SUBSCRIBING TO RECEIVE UPDATES

When you opt in to receive GANNI World updates and provide your email and/or phone number, you are giving GANNI your consent to collect and process your personal information, for the purposes of providing updates about our products, services and events. When sending you GANNI updates we will use the most applicable channel(s) available e.g. email, phone or messaging services but we will only contact you on the channel(s) included in your consent. Further, upon your consent, we will make use of personalisation and personal offers via the consented channels to give you a tailored marketing experience. You will at all times be able to manage your personal data and marketing preferences and unsubscribe from some or all GANNI updates and/or communication channels. Only GANNI will receive and be able to access your personal information.

You can opt out of receiving updates (which would signify withdrawing your consent if you have provided consent), at any time (see "Unsubscribe from GANNI updates" below).

5) Management of GANNI account

If you are registered to receive GANNI updates relating to our products, services, and events, and you no longer wish to receive these, you can request that we amend your preferences. You can do that either as indicated in the particular communication, e.g. by using the unsubscribe link which is included in all email updates, or by contacting our customer service (customerservice@ganni.com). GANNI will stop sending updates in respect of which you opt-out (or withdraw your consent, where applicable) within a reasonable period (as required by applicable law) and in any event within 28 days of receiving your request, in order to allow sufficient time for the change to be administered.

If you opt out of receiving GANNI updates relating to our products, services, and events, we may still send you non-marketing communications such as emails or applicable phone communications about your account or purchases you have made, and/or emails or applicable phone communications to request and respond to feedback relating to GANNI. We will only use your contact information where permitted to do so in accordance with applicable laws.

6) Summary of purchase history

We may use your personal information to keep record of your purchase history in your GANNI account and in our systems used for logistics, payment processing or customer service.

7) Participation in competitions or other events

If you decide to take part in one of our campaigns, we may process some of your personal data, for example your name, e-mail address or phone number.

8) Transmission of other marketing materials, including invitations to events and the allocation of value codes

If you opt-in to receive marketing communication from us, we may send you information about events or allocate value codes. In such a case, we may process some of your personal data, for example your name, e-mail address or phone number.

9) The collection and evaluation of consumer’s reviews

If you decide to share with us your feedback or products’ reviews, we will process some of your personal data, for example your name or e-mail address.

10) Statistics and analysis of the traffic on the website

We may use your personal information in order to optimise and manage our website by improving the user experience or fixing technical or software problems and bugs.

11) Other marketing measures, including email reminders of products left in your shopping bag

When you use our Website, you may add products to the basket. Sometimes you may think that you finalised your purchase but in fact it has not been completed due to some missing information. That is why we may use your phone number or e-mail address to send you information about products still waiting in your basket.

WORKING WITH DATA PROCESSORS

In order to provide you with the requested products or services, we share your personal data with data processors, namely our approved partners and other companies from the GANNI group.

Categories of potential recipients of your personal information who may act as processors or sub-processors have been listed below:

1) GANNI and related entities

GANNI A/S works together with other companies from the GANNI group. Your personal information can be shared with the group for example in case some of the services that you requested from us are shared or managed by another company within the group.

2) Service providers needed for fulfilment of your order

This category covers for example payment providers and our logistics partners responsible for delivery of the products that you ordered. 

3) Service providers needed for communication (including customer service), marketing and advertising

This category covers for example systems or tools that enable us to communicate with you, manage your requests and send you marketing content. It also covers suppliers of social networks which enable us to provide you with the relevant communication, updates and customer service.

4) IT service providers

This category includes systems enabling our operations, for example hosting platforms.

DISCLOSURE, HANDOVER AND TRANSFER TO OTHER DATA CONTROLLERS

Your personal data will only be available to third parties that need the data to fulfill the specific purpose(s) of the transfer. To the extent necessary your personal data may be shared between companies within the GANNI group, with suppliers and sub-suppliers (data processors and sub-processors) that perform certain services on our behalf, and with independent third parties.

Further, under certain circumstances and in accordance with applicable laws, we may disclose information to third parties, including public authorities or the police if we have reason to believe that disclosing such information is necessary or advisable to (i) conduct investigations of possible criminal acts, (ii) identify, contact or bring legal action against someone who may be in violation of an agreement they have with us, (iii) (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property, including the prevention of fraud. For example, we are required to disclose information to the police in cases of suspected credit card fraud.

We reserve the right to transfer any personal data we have about you in the event of restructuring or the total or partial sale of GANNI. Any connected disclosure will in such case be in compliance with applicable laws concerning the processing of personal data.

Personal information is collected, stored, and used for the following purposes on the Website:

• Fulfillment of an order
• Subscribing to receive GANNI updates
• Management of the GANNI account
• Summary of purchase history
• Participation in competitions or other events
• Transmission of other marketing materials, including invitations to events and the allocation of value codes
• The collection and evaluation of consumer reviews
• Statistics and analysis of traffic on the Website
• Other marketing measures, including email reminders of products left in your shopping bag

We would like to point out that the use of your personal information for the purpose of sending marketing material will only take place if you have previously submitted your explicit consent unless applicable laws provide for the possibility to contact you without having your consent first.

GANNI maintains statistics about the usage of the Website, i.e., areas of the Website our users visit and what products are users’ favorites. These data do not contain personal information. The collected data gives us knowledge about how users use the Website and are also used to improve our Website. We cannot see which websites you've visited before going to the Website, or which websites you visit when you leave our site. We do not sell or in any other way disclose information about our users’ use and navigation of our Website and we neither sell nor distribute information about your purchases to a third party.

Your personal information is generally stored within a country of the European Union or the European Economic Area (the “EU/EEA”) but is in some cases, when necessary, transferred to and processed by our partners in a third country outside of the EU/EEA. In these cases, GANNI will ensure that your personal information is processed and secured at an adequate level of data protection.

From time to time we may transfer personal data from the EU/EEA to a third country not approved by the European commission as a safe country for such transfer (adequacy decision). In such case, will use Standard Contractual Clauses to ensure an equivalent level of protection as granted within the EU/EEA or other lawful grounds for transfer.

GANNI cannot collect, process, store, or use, etc. your personal data without a legal basis in the EU General Data Protection Regulation (“GDPR”). The legal basis can be your consent if the processing is necessary in order to fulfill our contractual relationship, a legal obligation, or based on our legitimate interest as a company.

We process personal data only to fulfill our contractual obligations or to preserve our overriding legitimate interests. Our legitimate interests are the implementation of our business purpose.

Insofar as we obtain consent from the data subject for processing operations of personal data, GDPR Article 6 (1) (a) serves as the legal basis for the processing of personal data.

In the processing of personal data required to perform a contract of which the contractual party is the data subject, GDPR Article 6 (1) (b) serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as the processing of personal data is required to fulfill a legal requirement that our company is subject to, GDPR Article 6 (1) (c) serves as the legal basis.

In the case that the vital interests of the data subject or another natural person make the processing of personal data necessary, GDPR Article 6 (1) (d) serves as the legal basis.

If processing is required to protect a legitimate interest of our company or of a third party and the interests do not override the interests, fundamental rights, and freedoms of the data subject of the first-named interest, GDPR Article 6 (1) (f) serves as the legal basis for the processing.

We store your data as long as it is necessary to fulfil the purposes described in section 3 above. We delete your personal information when we no longer need to process it in order to fulfil one or more of the purposes stated above under section 3. The information may, however, be processed and stored for longer than this, in an anonymised form.

Cookie is a data file that is stored in your device (eg., computer, tablet, smartphone). It is not a program which could contain harmful malware or virus. 

We use cookies on our Website to perform analytics on the use of the Website and to simplify and improve your customer experience. Further on, we use functional cookies in the order placement process and for advertising. The functional cookies are designed to ensure that our online shop work as intended which includes the ability to add products to the shopping cart and complete a purchase.

You can read more about cookies in our Cookie Policy. 

You are entitled to gain insight into the information that we process about you (subject to certain statutory exclusions). You are also entitled to raise objections to the collection and further processing of your personal information. Furthermore, you are entitled to have your personal information corrected, deleted, or blocked, in accordance with relevant regulations. You are additionally entitled to obtain information about yourself that you have given to us and to have this data transmitted to another data controller.

If you would like us to update, amend or delete personal information that we have registered about you, if you would like access to the personal information that is processed about you, or if you have inquiries about the above guidelines, please contact our customer service.

You can also write to us at the following address:

GANNI A/S

Bremerholm 4

1069 Copenhagen K

Denmark

We will get back to you as soon as possible but no later than within 30 days from your request.

You may revoke any consent that you have given us. We will then delete your information unless we are able to continue processing and/or storing your information on some other legal basis. If you wish to withdraw your consent, please contact our customer service.

We have implemented security measures to ensure that our internal procedures are compliant with our high-security standards. We thus endeavor to project the quality and integrity of your personal information.

The Website may contain links to other websites or to integrated websites. We are not responsible for the content of other companies' websites or for their practices in connection with the collection of personal data. When you visit other websites, we encourage you to read the specific website’s policy for the protection of personal information as well as other relevant policies.

Privacy and safety of children is very important for GANNI. If you create a GANNI account or place an order with us, you confirm that you are at least of the age of consent as per your country of residence rules, or that your legal guardians or parents agreed for these actions. 

If you wish to lodge a complaint about the processing of your personal information, please contact us by telephone or e-mail, as presented above. You can also file a complaint to your local data privacy authority.