Good news! As of June 15th, our stores in Denmark, Sweden, Norway and London are now open
We’ve missed you and can’t wait to see you again.
See more details on the health and safety measures we are taking in store>
We’re still open 24/7 - and currently operating as normal
We’re shipping as usual to 32 countries- just note that some deliveries may take longer than usual
Your best option is to choose a home delivery service as opposed to collections. Some countries have limited delivery services available. Read more about this below.
Our GANNI.COM delivery partners are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.
We are taking strict and all necessary precautions to ensure warehouse and delivery staff are protected and kept safe when fulfilling your GANNI.com orders. A reduced amount of people are working at the same time to provide safe working conditions for the team. Locations are being isolated from each other and distance markings have been made in the warehouse to ensure staff remember to keep the distance.
The past 3 months have been a challenging time for everyone. We wanted to let you know we’ve been thinking of you.
As always, our number one priority is to look after our employees and customers. We’ve been closely following the development of COVID-19 from the beginning and assessing each day as the situation changes.
Our HQ team in Copenhagen are now back in their office and are social distancing, We are also keeping a log of all external visitors.
Our London and New York office teams are still working from home, but hope to head back into their offices soon.
Retail employees are now back in reopened stores. We are reducing store opening hours and capacity in store - please be aware if you come to visit our stores, you may be asked to wait outside.
We are also working closely with our partners to ensure warehouse and delivery staff are kept safe, and necessary precautions are taken when fulfilling your GANNI.com orders.
Please contact our customer care team for any queries you have surrounding orders
You can email any questions you have to firstname.lastname@example.org
We are working with a smaller team right now and are experiencing a high volume of requests. Please bear with us, we will get back to you asap.Thanks for your patience!
LET’S STAY IN TOUCH
Our HQ team and Customer Service team are here for you, drop us a DM @ganni if you have any questions.
ONLINE / GANNI.COM
Returns can be done as usual within 14 days of purchase for European orders / within 30 days of purchase for orders from the United States. If you are unable to visit a drop-off point, please contact our Customer Service team to arrange a collection service. Fees may apply.
There is no evidence that COVID-19 can be transmitted via fabric/clothing (WHO), nevertheless, all returned products will be carefully checked and treated before added back into inventory as per our standard procedures.
We’ve temporarily extended our store returns and exchange policy during these uncertain times.
Once our stores open up again, all in-store purchases made from 1st of March 2020 will be eligible to return. You will have 14 days from the date of stores reopening to either return or exchange your purchase.
Product can only be returned if product tags remain intact and the garment is unworn and you will need to show a receipt in order to return or exchange the product.
If you have any questions about this, please email email@example.com