COVID-19 INFO

WE'RE IN THIS TOGETHER

From all of us at GANNI we hope you’re staying safe and keeping good vibes and positive energy in these uncertain times.

Right now our #1 priority is the wellbeing of our teams and community.

We’re carefully monitoring daily developments of the COVID-19 situation worldwide. Things are changing quickly - but we’re closely following the advice from WHO and local authorities.

Here’s where to stay up to date with our latest news right now

Thank you for your continued support

Take care of each other ❤️

Love

Team GANNI
RETURNS & EXCHANGES

ONLINE / GANNI.COM

Returns can be done as usual within 14 days of purchase for European orders / within 30 days of purchase for orders from the United States. If you are unable to visit a drop-off point, please contact our Customer Service, and they'll be able to help you find another solution. Fees may apply.

There is no evidence that COVID-19 can be transmitted via fabric/clothing (WHO), nevertheless, all returned products will be carefully checked and treated before added back into inventory as per our standard procedures.

IN-STORE

We’ve temporarily extended our store returns and exchange policy during these uncertain times.

Once our stores open up again, all in-store purchases made from 1st of March 2020 will be eligible to return. You will have 14 days from the date of stores reopening to either return or exchange your purchase.

Product can only be returned if product tags remain intact and the garment is unworn and you will need to show a receipt in order to return or exchange the product.

If you have any questions about this, please email customerservice@ganni.com