Terms & Conditions

General information

www.ganni.com (in the following also named the "Website") is provided by Ganni A/S with the registered address:

Ganni A/S
Frederiksholms Kanal 4b
1220 Copenhagen K
Denmark
CVR No. 21664731

If you experience any problems with the website or your order placed on the website, please contact Customer Service.

Tel.: +45 33324457 - phone hours from Monday to Friday 10am - 4pm
Email: customerservice@ganni.com

Important notice

Please read these Terms and Conditions carefully before ordering goods from www.ganni.com.

The Terms and Conditions apply when you order or buy goods on the website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us.

Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means Ganni A/S. If you do not accept these Terms and Conditions, you can not order or purchase goods on the website.

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party indicated by you has acquired physical possession of the goods. Read more under "Right of withdrawal".

The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods' conformity with the contract. Read more under "Non-conforming goods and incorrect goods".

Ordering

Contracts can only be concluded on the website. We do not process orders made in emails, letters or faxes

The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified.
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
  • There is an inadvertent error on the website, such as a payment error or the like.
  • We have reason to believe that you are under the age of 18.

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the website.

At what point in the ordering process are you bound by your order?

Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket. When you click “Complete payment” and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal". Please contact our Customer Service if you made a mistake while placing your order - they are ready to help you. You will receive an email confirming your order. After the conclusion of the contract, the provisions on withdrawal apply - please see below.

Language of the contract

The language of the contract is English.

Access to the contract

You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions via email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the website subsequently. Please read more under "Order tracking and view history".

Measures against fraud

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

Payment

We accept the following means of payment:

  • Mastercard
  • Dankort/VISA
  • Visa Eletron
  • Maestro
  • JBC
  • American Express (offered to customers in Denmark)
  • Mobile Pay (offered to customers in Denmark)
  • Paypal
  • Ideal (offered to customers in Netherlands)
  • Klarna invoice (offered to customers in Sweden with delivery to service point and to customers in Germany with delivery to home address)

 

CVV (Credit Card Verification Number)

If you pay by credit card, you will be asked to enter the card's security code. You can find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

Order security

Ganni is PCI certified (Payment Card Industry). This comprehensive program enhances the data security of payment solutions. PCI authorization is obtained after a certified it-auditor has controlled and approved the internal as well as the external security based on a comprehensive checklist. The checklist includes more than 200 points and touches upon all aspects of it-security based on the following main areas:

  • General network security
  • Protection of contact information
  • System security and access control
  • Continuous monitoring and test of network
  • Security policy

 

Payment procedure

Once your goods leave our warehouse to be delivered, your payment will be drawn on the selected payment service.

Prices

All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes. Costs relating to delivery, freight or postage may vary and are added to each order. Information on delivery costs appear during check-out under payment as a separate line and as part of the total amount.

Currency

The prices on the website are shown in the currency applicable to your country. Please use the function "country selector" at the top of the website if you want to change your country selection. Your delivery address determines the applicable currency. Please note that a change of country of delivery may influence the price and delivery costs.

You can pay in the following currencies:

  • Danish Kroner (DKK)
  • Swedish Krona (SEK)
  • Norweigian Kronor (NOK)
  • Euro (EUR)
  • British Pounds Sterling (GBP)

Delivery

We deliver to:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark (excl. Faroe Islands and Greenland)
  • Estonia
  • Finland (excl. Åland Islands)
  • France (excl. Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands,and New Caledonia)
  • Germany (excl. Island Helgoland, and area of Busingen)
  • Greece
  • Hungary
  • Ireland
  • Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands (excl. Aruba and the territories of the (Dutch) Antilles)
  • Norway (excl. Svalbard)
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain (excl. Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla)
  • Sweden
  • United Kingdom (excl. Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar)

 

Delivery terms

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses - not to PO boxes. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used. The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend or receptionist) may sign for the receipt with binding effect on you.

Our carrier will make one delivery attempt. The carrier will leave a receipt, which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbour, if you have given your consent to this and if the circumstances allow it. Please note that the risk of loss or of damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".

Separate deliveries

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

Right of withdrawal (only applicable to consumers)

You have the right to withdraw from this contract without giving any reason within 14 days after delivery. The withdrawal period will expire 14 days after the date on which 1/ you or a third party other than the carrier and indicated by you acquires physical possession of the goods or 2/ it was delivered to a carrier pick-up point selected by you at the time of ordering.

In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which 1/ you or a third party other than the carrier and indicated by you acquires physical possession of the last good or 2/ the last good was delivered to a carrier pick-up point selected by you at the time of ordering.

In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which 1/ you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece or 2/ the last lot or piece was delivered to a carrier pick-up point selected by you at the time of ordering.

To exercise the right of withdrawal, you must inform us, about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email). You may use this Withdrawal Form, but it is not mandatory. You can also use the return guide and prepaid label attached to your parcel. The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will bear the costs of returning the goods. If you wish to make use of this service, please use the attached prepaid return label. Please gather the products you wish to return in one package with this label attached.

If you wish to return several products from the same order within the 14-day period you will have to cover the costs of this yourself. You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods

Non-conforming goods and incorrect goods

If your goods are non-conforming or we have delivered incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.

When contacting Customer Service you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc. You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.

Ganni reserve the right to reject complaints on products, which have not been handled correctly and according to instructions. Especially styles with sewn-on parts such as sequins, beads, studs and buttons should be treated with care, which also includes knit- and silk items. This information is displayed on the hangtag of the garment at the time of purchase and on the care label. Products with sewn-on parts will usually be delivered with extra parts e.g. sequins or buttons, as it should be expected that parts can fall off upon usage. If you have any questions in this regard, please do not hesitate to contact us.

Other matters

Updating the website

We do our best to update the website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

Force Majeure

We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.

The completeness of the contract

These Terms and Conditions constitute the complete terms of the contract between us.

Invalidity

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

Assignment

We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

Privacy policy

We treat your personal data confidentially. Please read our Privacy Policy which explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the website in general.

Right to complain

In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone or email.
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via their website.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using this online form. When submitting the complaint, you must state our email address customerservice@ganni.com.

In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board via this online form

Choice of law and jurisdiction

Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute, which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.